Thanks for shopping at GadgetsDukaan.

 If you are not entirely satisfied with your purchase, we’re here to help.

Cancellation

The customers are allowed to cancel an order before it is shipped. However, the order once shipped cannot be cancelled. In such a case you may receive the product and then place a request for return and refund of the product.

Note: Cancellation is strictly not applicable on digital product after it is delivered. The digit product once delivered cannot be cancelled.

Returns & Replacement

For digital products please contact us, if the digital item delivered to you did not work due to any reason, we will first check and try to fix the issue with remote access. If incase we find the digital item delivered to you turns out to be faulty, we shall immediately give you a replacement for the same.

Please note the Digital product purchased by you by mistake is not eligible for replacement, hence please place an order carefully.

For physical items you have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Refund eligibility for digital products:

  • You will be eligible for refund if the digital item delivered to you even after replacement does not working.
  • You will not be eligible for refund if the key did not work, because you are trying it on a wrong edition, old version or due to any system error & issue from your side and not related to the product key you purchased from us.
  • You will not be eligible for refund / replacement or any kind of compensation if there was a wrong purchase done by you. All the detail are given in the product description and we have request you to read the product description well before you purchase. Hence, we are not responsible for the wrong purchases done.
  • If you did not use the key due to any XYZ reasons after the key you purchased was delivered to you, then such a case is not eligible for refund. The key once delivered if not refundable.

Note: For refund & replacement eligibility will be check and verified by our team post remote access only. After refund confirmation for our side for digital item we will initiate a refund to your original method of payment within 3-5 working days.

For physical item once we receive the returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment within 7 working days of refund confirmation given to you. 

Please note: You will get a full refund if your return reason is valid and acceptable as per our policy. After product inspection, if found that the product is perfectly fine and returned reason is not valid or the item is tempered purposely to meet the return reason then you may have to bear the shipping cost, payment gateway charges and the repair charges if any and then remaining amount will be refunded to you.

Need help?

Contact us at support@gadgetsdukaan.com for questions related to refunds and returns.

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